About This Policy
This Restaurant Partner Policy (“Policy”) governs the relationship between restaurants (“Partners”) with Plattr, a food delivery platform operated by Mano Tech Services, with its head office at First Floor, 1183/5, Loyal Mill Colony, Kovilpatti – 628501, Tuticorin District, Tamil Nadu.
By onboarding and accepting orders through Plattr, you agree to the following terms and conditions.
Onboarding & Requirements
• Restaurants must hold a valid FSSAI license, GST registration, and other local permits.
• Accurate details about menu, pricing, and operational hours must be provided.
• Partner must ensure food quality, hygiene, and packaging standards are strictly followed.
• Restaurants agree to allow Plattr to use their brand name, logo, and menu for promotions.
Menu & Pricing
• Restaurants control their menu and prices, which must be consistent with in-store rates.
• Hidden charges or price inflation compared to offline sales is not permitted.
• Any menu update should be made in the Restaurant App or notified to Plattr at least 24 hours in advance.
Commissions & Fees
• Plattr charges a 1% commission + 18% GST on the order value (excluding taxes & delivery charges).
• Payment gateway charges, if any, may be passed to the restaurant.
Payouts
• Payouts are made T+2 business days, after deducting commission, taxes, and applicable fees.
• Payout details will be available in the Restaurant Dashboard.
• Plattr reserves the right to withhold payouts in case of disputes, fraud, or unresolved complaints.
Cancellations & Refunds
• If an order is cancelled before preparation, no charge applies.
• If food is already prepared and the cancellation is due to restaurant fault (delay, item unavailable, poor packaging), the restaurant will bear the refund cost.
• If cancellation is due to customer mistake or delivery partner issue, restaurant will still receive payment for prepared items.
Service Standards
Restaurants must:
• Maintain high food quality and hygiene.
• Ensure timely preparation of food within the accepted preparation time.
• Use proper packaging to avoid spillage, leakage, or contamination.
• Cooperate with delivery partners and support order handover efficiently.
Ratings & Reviews
• Customer ratings will be visible on the app.
• Repeated poor ratings may lead to temporary suspension or delisting.
• Restaurants can respond to reviews via the dashboard.
Termination
Plattr may suspend or terminate a restaurant’s account for:
• Breach of hygiene, safety, or legal requirements.
• Fraudulent practices (fake orders, price manipulation, etc.).
• Repeated order cancellations or poor customer experience.
• Non-compliance with this policy or applicable laws.
Liability
• The restaurant is solely responsible for food safety, quality, and compliance with FSSAI regulations.
• Plattr is only a facilitator and will not be liable for food-related complaints beyond facilitating refunds or credits.
Support
For questions, complaints, or support, contact:
Mano Tech Services
First Floor, 1183/5, Loyal Mill Colony,
Kovilpatti – 628501,
Tuticorin District, Tamil Nadu.
GSTIN: 33AHQPJ9426Q4ZF
Email: support@plattr.co.in
Website: www.plattr.co.in
Phone: +91-95147 95157