About This Policy
These Terms of Service (“Terms”) govern your engagement as a Delivery Partner with Plattr, a food delivery platform operated by "Mano Tech Services", with its head office at First Floor, 1183/5, Loyal Mill Colony, Kovilpatti – 628501, Tuticorin District, Tamil Nadu.
By registering as a Delivery Partner, you agree to these Terms.
Onboarding & Requirements
• Must be at least 18 years old.
• Must have a valid driving license, vehicle RC, and insurance.
• Must possess a smartphone with internet access.
• Must comply with local laws and traffic regulations.
• Police verification may be required before activation.
Payouts & Incentives
• Delivery partners are paid per completed delivery, as displayed in the app.
• Payments are transferred to your bank account / wallet on a weekly basis.
• Additional bonuses or incentives may be provided during peak hours or festivals.
• Plattr reserves the right to deduct penalties or charges for cancellations or misconduct.
Cancellation & Penalties
• If a partner cancels after accepting an order without valid reason, a penalty fee may be applied.
• Multiple cancellations or refusal to deliver may result in temporary suspension or account termination.
• If a delivery partner is found to misuse the app (fake delivery, GPS tampering, etc.), strict action will be taken, including legal proceedings.
Code of Conduct
Delivery partners must:
• Be polite, respectful, and professional with customers and restaurant staff.
• Not consume alcohol, drugs, or any illegal substances while on duty.
• Not tamper with food packaging under any circumstances.
• Deliver orders within the expected time frame shown in the app.
• Maintain hygiene and cleanliness while handling food.
Insurance & Liability
• Delivery partners are independent contractors, not employees of Plattr.
• Partners are responsible for their own vehicle maintenance, fuel, and insurance.
• In case of accidents or traffic violations, the partner is fully liable.
• Plattr does not provide health or vehicle insurance, unless specifically mentioned in a scheme.
Account Termination
Plattr reserves the right to suspend or permanently block a delivery partner for:
• Repeated cancellations or delays.
• Misbehavior with customers, restaurants, or Plattr staff.
• Fraudulent activities or theft.
• Violation of this Policy or any applicable laws.
Support & Grievances
For questions, complaints, or support, contact:
Mano Tech Services
First Floor, 1183/5, Loyal Mill Colony,
Kovilpatti – 628501,
Tuticorin District, Tamil Nadu.
GSTIN: 33AHQPJ9426Q4ZF
Email: support@plattr.co.in
Website: www.plattr.co.in
Phone: +91-95147 95157