Refund & Cancellation Policy

Plattr (“we”, “our”, “us”), operated by "Mano Tech Services", provides a food ordering and delivery platform that connects customers, restaurants, and delivery partners. This Refund & Cancellation Policy explains the conditions under which cancellations and refunds may be processed.

You may cancel your order in the following circumstances: BEFORE restaurant acceptance: Full refund. Tap "Cancel Order" in the app within 60 seconds of placing the order. AFTER restaurant acceptance: Order cannot be cancelled from your end, as ingredients have been committed. If food has quality issues, is delivered incorrectly, or is not delivered at all, you may raise a complaint through the app (see "Food Quality Complaints" and "Delivery Issues" sections). Eligible complaints will result in a refund or replacement. Full refund regardless of restaurant acceptance: - Restaurant marks items unavailable after acceptance - Restaurant cancels the order - Estimated delivery time is exceeded by more than 60 minutes with no update - Payment was charged but the order was not registered - Force majeure events (network outage, government action, natural calamity)

• If a restaurant is unable to prepare the food (e.g., item unavailable, operational issues), the order may be cancelled. • If Plattr or its delivery partner cannot fulfil delivery due to unforeseen circumstances, the order may be cancelled. • In such cases, customers will receive a full refund.

Refunds may be provided if: • The delivery partner fails to deliver the order. • The order is delivered to the wrong address (if caused by Plattr/restaurant/delivery partner). Refunds will not be provided if: • Customer provides incorrect delivery address or is unavailable at the delivery location. • Delay occurs due to traffic, weather, or other circumstances beyond our control.

Restaurants are responsible for food preparation and quality. As the platform that facilitated your order, Plattr will independently review every food quality complaint and decide on the resolution. To raise a complaint: - Open the order in the app within 2 hours of delivery - Tap "Raise Complaint" and select the issue type - Upload a clear photo of the food / packaging where possible Resolution: - Reviewed by Plattr customer support within 24 hours - Eligible complaints result in a partial or full refund, replacement, or wallet credit — decided by Plattr based on severity and evidence - Decision communicated via app notification and email Food safety incidents: For illness, contamination, or foreign objects in food, you may raise a complaint anytime, even beyond 2 hours. Please retain the food / packaging where possible for investigation.

Approved refunds are processed within 7 business days: - UPI / Bank transfer: refunded to the original UPI ID or bank account - Card payments: refunded to the same card (may take 5–7 working days to reflect, depending on your bank) - Wallet payments: instantly credited to your Plattr wallet - Pay on Delivery (UPI/QR): refunded to your Plattr wallet unless you request otherwise via support GST and platform fees are refunded proportionally with the order amount. If your refund is delayed beyond 7 business days, contact: support@plattr.co.in OR our Grievance Officer at grievance@plattr.co.in (resolved within 15 working days). UPI refund failures: In rare cases, UPI refunds may fail at the bank end due to closed accounts or technical reasons. Failed refunds are automatically retried and, if unsuccessful, credited to your Plattr wallet within 10 business days.

Refunds will not be issued for: • Change of mind after order confirmation. • Dissatisfaction with portion size, taste, or packaging (unless verified as genuine quality issues). • Orders delayed due to traffic, weather, or force majeure events.

For refund or cancellation requests: Mano Tech Services First Floor, 1183/5, Loyal Mill Colony, Kovilpatti – 628501, Tuticorin District, Tamil Nadu. GSTIN: 33AHQPJ9426Q4ZF Customer Support: support@plattr.co.in | +91-95147 95157 GRIEVANCE OFFICER (per IT Rules 2021): - Name: J.Johnpaul - Designation: Grievance Officer, Mano Tech Services - Email: grievance@plattr.co.in - Acknowledgement within 24 hours; resolution within 15 working days